BetaIT Bible Labs is new. Things may change or break while we improve it. Found a problem? Tell us in the community.

IT BIBLE LABS

IT support labs

Work a helpdesk: triage tickets, handle accounts safely, troubleshoot and write replies people can use. Practice in your browser, with nothing to install and nothing to break. Finish a lab to earn a badge and points in the community.

7 labsAll 40 labsLearning pathsFree to start

Showing 7 of 7 labs

  • IT supportbeginner

    Ask the right questions

    Short, vague tickets leave out the one fact that matters. Ask where, when and who else, let the answer show the priority and the team, and close a ticket with a clear explanation.

    25 min4 steps50 points

  • IT supportintermediate

    Handle a phishing report and a shared password

    Tell a harmless report from an emergency, contain an account after someone typed a password into a fake page, hand the Security team the facts, and turn down a shared login kindly.

    35 min4 steps50 points

  • IT supportintermediate

    Onboard a new hire and close a leaver's access

    Give new starters the right groups and no more, get a manager's approval before opening a restricted folder, and take access away when someone leaves.

    30 min4 steps50 points

  • IT supportbeginner

    Reset passwords without getting fooled

    Handle lockouts and forgotten passwords the safe way: check who is calling before you change anything, never type a password into a ticket, and turn away someone who cannot prove who they are.

    30 min4 steps50 points

  • IT supportbeginner

    Triage a helpdesk queue

    Sort a morning's tickets the way a real support desk does: spot the emergencies, set a priority and category on each ticket, send it to the right team and tell people you have it.

    25 min3 steps50 points

  • IT supportintermediate

    Troubleshoot a user's problem

    Work a ticket the way an agent does: ask the right questions before you change anything, find the cause, fix it, write it down and close it, and know when a request needs a manager's approval.

    30 min4 steps50 points

  • IT supportintermediate

    Write replies and escalations that work

    Practice the writing side of support: calm an upset user and say what happens next, hand a problem to another team with a note they can use, close a ticket properly and ask the right questions when a request is vague.

    30 min4 steps50 points

Real terminal labs are coming

Tell us which ones you want most, and we will let you know when they open.

Sign in to join the waitlist.