Triage a helpdesk queue
Sort a morning's tickets the way a real support desk does: spot the emergencies, set a priority and category on each ticket, send it to the right team and tell people you have it.
Part of the path Help desk fundamentals (step 1 of 5), next: Ask the right questions
What you will do
3 tasks1.Spot the emergencies
Six tickets came in this morning.
2.Sort the rest
Now set a priority, category and team on the other four tickets.
3.Tell people you have it
People who are waiting want to hear that someone has their ticket.