Handle a phishing report and a shared password
Tell a harmless report from an emergency, contain an account after someone typed a password into a fake page, hand the Security team the facts, and turn down a shared login kindly.
Part of the path Help desk on the job (step 2 of 2)
What you will do
4 tasks1.Sort the three reports
Three people wrote in about security.
2.Contain Maria's account
T-6002 is Maria Rivera, who typed her password into a fake page.
3.Hand the Security team the facts
Still on T-6002: reply to Maria and tell her to change the same password on any other sites she uses it on.
4.Answer the other two
Resolve T-6001 by thanking Tom for reporting it and telling him not to reply, click or forward the email.