Learning path

Help desk on the job

2 labs65 min100 pointsintermediate

Go past the basics: onboard new starters and close a leaver's access, and handle security reports from a harmless email to a password typed into a fake page.

1. 1

   Onboard a new hire and close a leaver's accessNext

   Give new starters the right groups and no more, get a manager's approval before opening a restricted folder, and take access away when someone leaves.

   intermediate30 min

2. 2

   Handle a phishing report and a shared password

   Tell a harmless report from an emergency, contain an account after someone typed a password into a fake page, hand the Security team the facts, and turn down a shared login kindly.

   intermediate35 min