Troubleshoot: Engineering cannot reach the file server
After a weekend network change, nobody in Engineering can reach the file server and a new hire cannot get on the network at all. Read the switch, find what the change missed, and put it right.
Part of the path Cisco switching (step 5 of 5)
Part of the path Troubleshooting (step 6 of 7), next: Troubleshoot: the whole office is offline
The report
From Dana Whitfield, Engineering team lead
Engineering cannot reach the file server
Since the weekend network change nobody in Engineering can open the file server. Ben started on Monday and his PC does not even get an address. Sales is working fine.
Impact: Four engineers cannot get at project files, and Ben has not been able to work since Monday.
What you will do
5 tasks1.See where everyone is plugged in
You are on the floor 2 switch, SW-FLOOR2.
2.Look at the link to the rest of the network
The file server is not on this switch.
3.Put things right at the desk
Make the change that gets Ben onto his department's network.
4.Put things right on the link
Make the change that lets Engineering's traffic reach the file server, without cutting off Sales and Voice.
5.Check your work and keep it
Look at show vlan brief and show interfaces trunk again to confirm both changes, then save the configuration so it survives a restart.